March 22, 2020 – The Wake County Health Department this weekend gave RCAM the go ahead to open both offices.
Therefore, we will open at 10:00am on Monday morning after finishing some office cleaning (after Monday we will open at our regular time each day)
We will continue operating similar to our previous pandemic plan but with a few twists that include the addition of TeleHealth Visits.
Sick Child Care:
1-Nurse Phone Triage
- If you have a concern about your child – like usual – call the office and our front desk will take a message and one of our nurses will call you back
- If our nurse can’t help you, she will schedule you to see one our doctors for an online TeleHealth Visit
2-Nurse Triage to TeleHealth Visit
- As described in earlier posts, this is a video chat with an RCAM pediatrician who will use methods available to them at that time to assess and make recommendations about how best to treat your child
- The TeleHealth Visit is proving to be very important in our effort to limit our patients’ exposures
- The TeleHealth Visit typically ends with the pediatrician’s plan for treatment
- In cases where the pediatrician decides that the patient will need an in-person assessment, they will be scheduled to be seen in the Brier Creek Sick Clinic or the Brier Creek Curbside Clinic.
[NOTE: You may schedule a TeleHealth Visit without talking to nurse first; just call and ask for a TeleHealth Visit]
3a-Nurse Triage to TeleHealth to Brier Creek Sick Clinic
- All sick care will be seen at Brier Creek
3b-Nurse Triage to TeleHealth to Brier Creek Curbside Clinic
- All acute illnesses with cough and or fever will be seen curbside in your car
Well Child Care:
1-Urgent Well Child Care
- The RCAM pediaricias feel like these are the well visits that should be completed as close to regular schedule as possible:
- Children under two years old who need vaccines
- The 4 or 5 year old who needs vaccines
2-Non-Urgent Well Child Care
- All other well child visits are considered non-urgent and could be put off for now
- TeleHealth EXCEPTION: if you have a concern that often gets discussed at well visits – things like sleep problems, constipation, focus issues, anxiety, etc., a TeleHealth Visit can be scheduled. Because that is done online via a video chat, it can be done at just about anytime.
3-Follow-Up Visits for Asthma, ADHD, Birth Control, Anxiety, Depression, etc.
- These visits would be scheduled as a TeleHealth Visit
Thanks for hanging in there with us.
Having our clinic shut down due to an individual with an indeterminate result was a bit jarring. We support our health department wholeheartedly though and admire the important work that they are doing right now.
We are all in this together, and your child’s health and safety are our number one priority.